A deposit is required when placing a custom bra order with Queen of Cups Lingerie. Full payment is due at or before your second fitting. Orders that are being shipped must be paid in full before production will begin.
Production and Processing time
Each and every item we make is made to fit your body, in our studio in St. Stephen, NB. We will inform you when you order what the expected production and processing time will be. Final Production will not proceed until all outstanding invoices are paid in full.
Custom Made Orders
Our custom made orders are made specifically for each customer that chooses to make a bra with us. We strive to ensure that your garment meets your satisfaction. As such, it cannot be refunded or exchanged.
Once you have accepted final delivery of your garment, you have five days to report any issues with fit or construction, and we will happily fix them at no additional cost.
If you require alterations once this five day period has passed, we are happy to discuss them with you, but requests will be subject to an hourly alteration rate.
Our shipping policies can be viewed here.